Legal Notices, Disclaimer and Conditions of Sale
This website is available only to residents of the the Republic of Ireland who can form legally binding contracts and is not available to any person under the age of 18. The products offered on this website by Collier Kitchen Supplies Limited are available only to residents of the Republic of Ireland.
Information contained on this website is provided as a service and for general information purposes only. While we try to make sure that the information is accurate, we can not guarantee this as errors may occur.
Due to the fact that every Monitor is different, the Colours of products represented on this web site are as accurate as the technical limitations allow. Please ask for colour swatch if purchasing Vinyl Doors or contact us.
Disclaimer
When using this website, you accept that:
* Your use of this website is at your sole risk.
* The contents of this site are intended to inform and do not form or imply formation of any contract between Collier Kitchen Supplies Limited and any other party.
* You are advised to safeguard important data, to use caution and not to rely on the correct technical functioning, security or performance of the site.
Copyright
It is not permitted to copy, transmit or reproduce any of the content of this site without our prior written consent. The copyright of this website is the property of Collier Kitchen Supplies Limited.
Privacy
Collier Kitchen Supplies Limited respects the privacy of your personal information and has taken all reasonable measures to protect any information you submit to us. Any information obtained will be used solely for the purposes outlined in the site and will not be shared with any third party except where necessary in the provision of the services requested by the person requesting the service.
CONDITIONS OF SALE
The following Conditions of Sale govern the sale of any product of the Company:
1. Methods of payment:
a. Payment in Advance - payment received prior to order being processed.
b. Cash on collection (C.O.C.)
c. 30 days end of month, i.e. purchase in April, pay on 1st June.
d. Accounts outstanding after the 10th day of the due month will result in goods being held until payment or agreement has been made. The onus is on the customer to ensure that these conditions are adhered to.
2. VAT is not included in the listed price but is charged at the rate in force at the date of invoice.
3. The ownership of the goods shall remain vested in the Company until the payment of all sums owed to the Company are discharged irrespective of whether, in the course of business, the buyer has transferred the goods to a third party. Until such time as full payment is received by the Company from the buyer, the buyer holds the goods in trust for the Company. No lien, pledge or charge shall be allowed on the goods until ownership of the goods has been passed to the buyer.
4. The risk in the goods will pass to the buyer on delivery of the goods irrespective of whether title has passed or not.
5. The Company shall not be liable for defects caused by the negligence of the buyer or his servants or sub-contractors in the installation or storage of goods once delivery has been made.
6. The Company will, within reasonable time, make good shortages notified to the Company within 3 days of delivery.
7. The buyer shall advise the Company of any damage or shortage within 3 days of the date of receipt of the goods. If no such advice is received then the risk in the goods is deemed to have passed to the buyer.
8. To ensure continuous development and improvement, we reserve the right to make changes to the colour, design and description and to alter the prices of our products.
9 The Company's policy is to offer competitive prices wherever possible. Due, however, to the ever changing nature of the market, unless otherwise agreed in writing, the Company reserves the right at any time to revise the price of goods without notice to the buyer. The Company will however, wherever it is practical to do so, endeavour to notify price changes prior to their implementation.
10 Any reference to the Company above refers to Collier Kitchen Supplies Limited.
GOODS RETURN POLICY
Goods being returned
Goods may not be returned before informing a member of Collier staff. A Returns Docket will be issued for the goods being returned. You may not add to the returns docket before talking to a member of Collier staff.
Time limit
If a customer wishes to return goods they must do so within two months of the date of the relevant invoice. No credit notes will be issued relating to invoices more than two months old under any circumstances. There are NO exceptions to this rule. This two month limit also applies to any requests for credit notes in relation to incorrect pricing or discounts. We believe that this timescale is reasonable and allows sufficient time for the customer to decide whether or not to return the goods.
Invoice numbers
When asking for a returns docket to be issued, the customer should provide Colliers with the relevant invoice numbers relating to the goods in question. Any goods returned that do not have an invoice number will incur a 15% re-stocking charge.
Method of return
In circumstances where the goods have been invoiced or packed wrong we will arrange to have these goods collected. In cases where the customer no longer requires the goods or ordered the incorrect goods, a 15% re-stocking charge will apply. We will arrange collection of these items but a ?30.00 collection fee will also apply in these cases. Alternatively the customer can arrange to return the goods at their own expense. Where possible returns should be given to our representative.
Damages and condition of packaging
All goods, whether damaged or not, should be returned in their original packaging or similar. If goods are damaged when the customer receives them you should inform Colliers immediately and indicate if the goods were damaged in transit. Damaged packaging should be pointed out to the courier and a note made on the delivery docket. Colliers will not be responsible for damage caused where the goods are collected by the customers courier.
Drilling and polishing
It is the responsibility of the customer to check all goods to ensure they are the correct type, size and colour before polishing or drilling for handles and hinges or otherwise working on the goods. Under no circumstances will credit be given for goods which have been drilled, polished, etc, by the customer if the customer subsequently realizes that they are the wrong size, colour, etc. Even in cases where the wrong goods are sent out by Colliers, we will not give credit if the goods have been drilled, polished, etc, by the customer.
Stains & polishes
It is the responsibility of the customer to check that all stains and polishes are correct. All stains should be well stirred before use and a sample piece should be tried first. All lacquers should be well stirred before use.
Specials
Products ordered as “specials” may not be returned under any circumstances. The sales operators will advise the customer if the product asked for is a “special”.
Annual returns
We have noticed that some customers spend the period after the Christmas holidays clearing out their workshops and send back large quantities of goods. Some of these items have been lying around for months or even years and customers expect to receive credit for them. As stated above, no credit will be given for goods relating to invoices more than two months old.
We hope the above policies will help to make everyone's life a little easier and will make the processing and issuing of credit notes a quicker and smoother process.
